Delivery information

  • Your paid orders will be processed and shipped within 1-3 working days for Kuningan – Jawa Barat area and 3-7 working days for outside of Kuningan – Jawa Barat areas. (No deliveries will be made on Saturday, Sunday or Public Holidays)

  • The shipping & handling cost will be shown after you fill in the delivery address during check out.

  • You will receive an email confirmation if your order has been shipped from our warehouse. However, please be informed that we are not able to provide airway bill information at the moment.

  • Your order(s) might be split into different shipment due to different fulfillment location.

  • Please be informed that delivery process may take longer if you order large items and some large item may not be available to be delivered to few islands in Indonesia. (Please refer to individual products for delivery restrictions)

  • If there is any issue with your order, you will be contacted by our Customer Service Center via phone call.

FAQ

– how do I track my order?

You can check your order with your airway bill here

For further information you need, please contact our customer service officers

Tel: 081297290959

– why do I receive my order in partial/incomplete?

Please note that in some cases your order might be fulfilled from different location (from warehouse or different stores). If this case happens, you will receive your order in split deliveries.

If you do not receive all items you ordered, please wait for 2 (two) more working days as the rest of your ordered items might be in transit.

Please contact us via email to [email protected] if you do not receive your orders after the mentioned time escalation..